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GAMERZ BUNKER
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Australian Registered Business ABN- 52 419 114 799
Gamerz Bunker is an established online retailer of a wide variety of Video Games and Video Game related Merchanidse. Gamerz Bunker specialises in both New and Retro Gaming and Accessories. Using our industry contacts and experience, we can source extremely rare and hard to find items upon request.
Gamerz Bunker has established itself as a market leader by providing outstanding customer service through communication and trust. Gamerz Bunker operates with the customer’s needs and wants at the forefront of being able to provide not necessarily the cheapest but definitely the best Video Game distribution service. In conjunction with this outstanding customer service Gamerz Bunker operates the most environmentally friendly way it can, supporting a number of green initiatives.
Privately owned by David Wright & Darren Course and run out of Melbourne's eastern suburbs Gamerz Bunker is a primarily an online business but exhibits at a number of trade shows each year where customers can buy and trade products;
By building a solid online platform through EBay, Trading Post, Amazon and Gamerz Bunker's own Website, we will establish ourselves in the retail market in Victoria by 2011.
If you would like to make an order for a specific title, require any infomation or need any further infomation on any of our products or services, please do not hesitate to drop us a line at;
info@gamerzbunker.com.au
Payment
Purchasing Multiple Items?
If you purchase multiple items please do not pay until all of your items are showing up in the checkout system. If you buy more than one item and pay for it and then buy additional items the discounts WILL NOT be applied, and you will have to pay full shipping again for the additional items. Multiple item discounts only apply to items paid for in one single payment at the same time. If all of your items do not show up in the checkout system after 1 hour of the auction ending please contact us info@gamerzbunker.com.au to address the issue before you pay.
All buyers must use our secure checkout regardless of which payment method is chosen. Our checkout will automatically calculate the total amount of your purchases and combine them into one single screen for easy payment submission.
We accept the following payment methods from Australian customers:
• Paypal
• Bank Transfer
• Money Order
• Bank Cheque
• Personal Cheque
• Phone Credit Card
     
International customers: PayPal only please.
Attention Non-Paying Buyers:
If no payment has been received within the 10 day time frame we reserve the right to re-list the non-paid item and file a non-paying buyer alert to recover our fees with eBay. Not completing a sale can get your eBay account suspended, so please do not commit to buy unless you can pay within the 10 day time frame, unless you seek prior approval.
Bank Transfer / Direct Deposit:
Account Name: Gamerz Bunker
BSB No. 633-000
Account Number: 128 619 889
Bank: Bendigo Bank
Send Cheque / Money Order to:
Gamerz Bunker
Scoresby LPO
PO BOX 9197
Scoresby, Victoria
3179
Please ensure you include your EBAY-NAME as reference for your payment.
Postage
Most items are packaged and shipped with 48-72 hours and shipping and handling charges are non-negotiable.
Shipping insurance is OPTIONAL on all orders and is offered at checkout.
All delivery times are "estimates" given to us by the Australia Post Service. Transit times can vary. This is especially true with international shipments. Customs can, and does cause delays on cross-border shipments. Insurance Claims
We strive to make your purchase an easy and fun experience. In some instances problems do occur with the delivery of packages. When you purchase from us you are covered by our shipping insurance. We require all of our customers to purchase loss and damage insurance. If something goes wrong, and your item has not arrived within (30 days for Australian orders) & (60 Days for International) from the shipping date, we will quickly replace the item with another one free of charge. If a replacement is not available then a full refund will be issued. Tracking numbers (if available) will be used to verify delivery of your items.
All of our games are PAL format unless otherwise stated in the auction. They are intended to work with Australia, New Zealand, and United Kingdom system, and that you are able to play PAL games on your gaming console.
In Most cases, a dinged package does not mean that your products have been damaged. If after opening and inspecting your package you find a damaged or broken item, or if your item just does not function properly contact us to arrange a return.
We will accept returns for all defective items, and every attempt will be made to replace the item with an identical item in working condition.
If no identical item is available, the customer will have the choice of receiving a similar item of equal value or a full refund. No refunds will be issued if a replacement item is available.
To process your return please obtain prior return authorization from us via email before mailing your item back. Please include your full name, eBay id, original item number, and your return shipping address along with the item to be returned.
Send it to:
Gamerz Bunker
Scoresby LPO
PO BOX 9197
Scoresby, Victoria
3179
If for any reason you are shipped the wrong item by mistake, we will need the item returned to us. After the customer returns the item, we will ship the correct item immediately and reimburse the shipping costs.
We cannot ship the correct item until the other is returned. If you receive a game in error and open it, we will not accept it as a return!
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Gamerz Bunker is committed to doing business with, customers, suppliers and the community in accordance with our personal values of Integrity, Respect and Recognition. Key to our value of Integrity is the need for our Team Members to act lawfully and adhere to ethical standards demanded in today’s rapidly changing corporate environment. This page explains the standard of conduct desired by all team members when dealing with each other, customers, suppliers and anyone we interact with in our business, everyday.
By conducting ourselves in according to our Code of Conduct we will be putting Values & Behaviors into action every day when we come to work. And in doing so, we will be contributing to the long-term growth of Gamerz Bunker and helping achieve our strategic goals of being the best entertainment retailer worldwide, delighting our customers and growing our own visions of business success
Fair Trading
Gamerz Bunker will provide customers with the confidence that we will always be open, honest and trustworthy in all our dealings with them.
We will:
Deal openly and honestly with customers. Follow safety and product information standards
and action product withdrawals and recalls. Honour customers’ rights to a refund or exchange.
Gamerz Bunker will work with suppliers of goods and services in a constructive and fair manner.
Privacy
Gamerz Bunker is committed to ensuring the privacy of individuals and safeguarding the personal information customers, suppliers, anyone else we interact with in our work with; We will not accept collection, use or disclosure of information for anything other than the purpose for which it is required.
We will:
Respect the privacy of individuals. Respect information I have or know about team members, customers, suppliers, contractors and anyone else I interact with whom we work with
Environmental Policy
Gamerz Bunker has reviewed its’ environmental performance and identified the business activities, products and services that interact with the environment;
· Avoid, reduce or prevent pollution
· Minimise the creation of waste and wherever possible establish a use for such waste
· Continual improvement of environmental performance
· Work with our supply chain to identify environmental opportunities
· USe 100% Packaging materials
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