With so many sellers offering similar
products for sale these days it's hard to know who to trust. From
our humble beginnings as a one-man operation we have become a trusted eBay
Platinum PowerSeller, allowing thousands of people to save money on quality
in-demand items along the way. We have since become a small
professional company with a BIG focus on customer service and product
quality.
8 compelling reasons why you
should choose us
- Our exclusive 30-day money back guarantee takes
the risk out of buying
- You deal directly with the importer and get
genuine wholesale prices
- We make it easy to contact us by phone, e-mail or
in person at our premises
- Buyers are welcome to come and see items in
our showroom anytime during our business hours
- Pick up from our warehouse is welcome
(we do not charge handling fees)
- All items we sell are in stock and ready for
immediate shipping or pick up (unless otherwise indicated). We dispatch items the same day
payment is received (before midday).
- We have been selling on eBay continuously since
2001 with a strong focus on customer satisfaction
- We always leave feedback first.
(As a buyer you
are expected to pay before receiving your goods. We believe it is only
fair
that sellers leave you feedback first. Do the other sellers
trust you enough to do this?)
 Our
exclusive 30-day money back guarantee
If you are not happy with your
purchase for any reason, send it back to us within 30 days for a full
refund of the purchase price (excludes shipping charges). All we ask
is that you return the item in original condition and packaging. How
many sellers on eBay offer this level of assurance? Now you can buy
with confidence! This exclusive guarantee applies to our items
where the "satisfaction guaranteed" logo is displayed.
Want to buy without waiting?
We realise that there are people who want
to buy our products but don't
want to go through the bidding (and waiting) process. You can visit our
online
store to see our full product range available for instant
purchase or
simply give us a call during business hours on 1300
0 DELUXE (local call cost from anywhere in Australia).
How to find us
We are based in Sydney about 10 minutes west of
Parramatta
Address: 45 Prime Drive Seven Hills NSW 2147
Business hours: 9:30am to 5pm weekdays
Phone: (02) 8999 1114
Return Policy
All our brand new items come with warranty
and a money back guarantee. If you are
experiencing any problems, please follow the guidelines below to help us
solve your problem as efficiently as possible.
- Please contact us before returning any
items
- Allow us the opportunity to resolve any problems
before leaving negative feedback
- All returns must be accompanied by original tax
invoice issued by Deluxe Products
- Items should be packaged well to prevent damage
during transit
- Returned items must be received in our warehouse
within the specified time frame (from date of sale as shown on your
tax invoice)
- If you suspect that your item was damaged in
transit, please send us photos via e-mail
- Our product warranty covers parts and labour
(return to base). In some cases sending parts to you may be the
best solution
- If an item returned under warranty is not found
to be defective, return shipping will be charged
- All shipping charges are non-refundable
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