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How to Report Hijacked Accounts
Report through the Report this Item link at the bottom of every auction page.
Select:
Fraudulent Listings (illegal seller demands etc.)
Report a listing you think is fraudulent (you didn't bid)
Continue > e-mail - only do one report per hijacked account
Fill in the form with a short explanation and click Send.
What not to do
* Don't post User IDs, item numbers, or email addresses on the boards, as that is against eBay policy. Post the auction title instead.
* Don't attempt to contact the hijackers, or try to lead them on. These are not teenage hackers playing around, they are serious criminals.
* Don't attempt to contact bidders on these auctions. Sometimes they are not real members, just other hijacked IDs, used to make the auction look realistic.
* Don't try to auction-wreck with fake IDs. That will only get you into trouble with eBay. It also leaves the hijackers the chance to contact underbidders.
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Join the Hijack Hunters thread on Australia's Member to Member board http://forums.ebay.com.au/thread.jspa?threadID=500015797
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Has your account been hijacked? Here's what to do:
- Don't panic! It will all be sorted out quickly
- Change your passwords – eBay, email and PayPal
- Contact eBay's Live Help for Account Theft – go to Help > A-Z Index > Account Theft > Scroll down to the Live Help icon
- You'll be exchanging live text messages with an eBay expert. Be brief and polite, and let them sort it out.
- The hijacker will have run up fees on your account – don't worry, the LH staff will remove them
- Run every anti-virus and anti-spyware program you have
* Don't attempt to contact the hijackers
* Don't attempt to contact the bidders
* Don't waste time trying to change or remove the hijacker's items
* Don't worry about negative feedback - if you handle this properly you won't get any
* You'll probably get email from disappointed bidders - just answer it politely, some people really don't understand about hijackers
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