One thing you’ll notice about us is that we have VERY few negative feedbacks. We take customer service very seriously and although I’d really like every single sale to go to plan, once in a while something goes wrong; the customer is simply expecting something different (there’s only so far you can describe an item with photos and a verbal description), there’s some kind of misinterpretation, there’s a delivery problem, the customer has been to the jeweler & the jeweler has totally misrepresented himself in defaming a product (it does happen in isolated incidents and the major jewelry chain stores are NOT immune from this) & now the customer is anxious and not really sure what to do….. Please contact us – you’ll find that we’re very reasonable and always open to suggestion as to how to resolve an issue if one ever happens

In general terms the only time we have negative feedback is when:

The customer has ignored our efforts to discuss and attempt to solve an issue (it happens – it takes all sorts)

or

We’ve refused to ‘cave in’ to an obviously dishonest customer (only happened once in five years and his negative feedback was later removed by eBay when he was deregistered)

If you’re able and willing to communicate with us in a sensible and constructive way (our experience is that 199 in 200 customers can do this; about 1 in 200 or so, can't or won't) you’ll ALWAYS find we’ll try our very utmost to help in any situation