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A lady in a silver wrap up sandal
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iHeels The fashion and art of ladies shoes
At iHeels we do not believe you have to catch the latest fashion trends or to follow the others to be fashionable, it is the style itself which represents a uniquely you. We do not believe you will always have to buy the so called “New Seasons” to remain fashionable. This is that, as we have seen on many occasions what was fashionable 20 or 30 years ago it has bounced back……
Our Stock
We stock quality designers ladies shoes with new stock being added on approx. monthly basis. Our stock are ranged from high fashion runaway heels to lovely ballet flats, from casual to evening wears, from platforms to thigh high boots….. We have styles for everyone! Our selected styles always aim to bring you something different no matter if it is a flip-flop sandal or a humble med-heel…..
Quality of our shoes
We aim to bring you the shoes of highest quality at the lowest price as possible. If there is any defects on the shoes it will be provided in the description as to our best knowledge and its price will be discounted accordingly. Our shoes have different lever of quality to suit different budget such as leather shoes or non-leather shoes. Generally speaking a higher quality shoes does cost more, read its description and its assoicated price.
Our images of shoes
Our images will show you the true picture of the shoes. All our images of shoes are taking directly from the shoes and unlike some others we do not process or edit the images after they are taking. With our images you will see particular the slight uneven finishing lines which commonly exist on every shoe sold in every where these days. This may be caused by packaging or imperfection of craftsmanship. We do not believe, to picture a shoe as a masterpiece of artwork with perfect finished line is a way to represent the shoes to the consumers. If you see such pictures I can tell you right now they have been edited. Our images also aim to show you if there is any defects on the shoes, if it is visible to human eyes when the picture is taking it will show up in the image. The only difference you may be expecting is that the actual color and shade of shoes may be slight darker or lighter than the image you view on the computer, this may be resulted from the reflection of the light when the photo is taking, or the color resolution on your computer even may be caused by when and where the actual item is viewed.
Our description of shoes
We do our best to describe the shoes accurately in terms of its material, color, size, features and condition including any defects on the shoes. Our shoes are made from Man-made material and Leather. If it is made from leather you will see the “genuine leather” has been given in the description. If it is a leather look you will see the “Man-made leather” has been given in the description. Our shoes normally come in with its box and without box. Generally dirt smudge scratches are expected on shoes when it is without box however it is not always the case as I have seen some shoes without box its condition is better than those in box. Sometimes the color of shoes are very neutral and subtle, a sort of blend of a few colors together and if you feel the color given in the description not quite match the color you see in the image please feel free to email me as I do come across with colors I find it is difficult to define at times, and this is also that we have different understanding of expression on words some times.
Sizing
All of our shoes are from different manufacturers and brands thus sizing may slightly differ from one with the other. We provide measurement on every shoes listed and the conversion to Australian Woman size. Our conversion is 99.9% accurate most of times with our well gained experience with Australia market. However I would ask you do not solely relay on our conversion please also check out your own foot measurement first and compare the shoes to the one you already have. Please understand we can’t provide the guarantee of size fit for every individual with online purchase as we can't provide the opportunity for you to try it on before buying which is the best way to determine its fitness. This is the downside of online purchase and shoes are such a personal thing. However we do happily exchange for you if that happens as long as you are happy to cover our basic postage cost.
Our pricing
Our shoes are priced inline with its quality, craftmanship, popularity, styles etc, we have price to fit for everyone's budget. All of our shoes are listed as FIXED price as we believe while it brings you the day-to-day shopping convenience that you do not have to wait for an auction ending, you also purchase the shoes @ a realistic price that the price won't be inflated by biddings, even if it is a low priced it will be listed as BUYITNOW. With new stock being added on approx. monthly and we constantly cut out the price for quick sale, shop us as often as you can, checkout our store category of CLEARANCE if you are ventured to hunt for something a surprise. Above all our highest priced stock are up to half priced in the shop! I guarantee you our shoes are the lowest priced you won't find anywhere else.
Our services
Our working hours are 9am to 6pm Monday to Saturday except public holidays. Though we run an online business we still strive for a work-life balance life style. All emails will be answered within 24 hours even just a drop-in saying hello. We do believe selling online also an opportunity of making friends to know the great people in our community. As our warehouse is located in remote area our shipping day is every Tuesday and Friday 12pm.
Check out below for our services on eBay items, mostly where discounts are applicable.
Discounts
· $4 postage on the second pair of shoes when purchased within 7 days together;
· 10% postage discount on BuyItNow items which we had applied to the items for you already;
· 2% discount on item price when paying via bank transfer; please wait for us to revise the invoice for you before transferring the payment.
Additional Services
· Pick up is available, please give us 48 hours notice and a onsite service fee $3 is applicable;
· Overnight express is available, please give us 48 hours notice and overnight express service fee of $3 may be applicable;
Return and Refund
Refund will be given as Store Credit as we believe this approach will prevent transaction just being incurred on postage which resulted in no value and benefit for both parties. If you do not agree and accept our refund policy please do not proceed the purchase. We are basically flexiable on when you decide to use your store credit. With new stock being added on approx. monthly I am sure there will be something you like and suitable.
You are more than welcomed to exchange on sizes, colors and styles to the same value or make up the difference of prices as long as you are happy to cover our basic postage cost.
All returns must be unworn and within 14 days, enclosed with the invoice and packed securely including any accessories. Damage incurred due to careless packaging will result in deduction in value or being totally rejected.
Feedback
While all care is being taken, if problem do arise please contact me immediately and I shall endeavour to resolve any issue. I would ask you kindly not to initiate the feedback as a way to contact us.
Payment
Please make payment within 7 days from End of Auction or BuyItNow. eBay system will send you a payment reminder - alart alike email after 4 days from sales, we will file for Final Value Fee Credit if no payment after 7 days.
* Australian Customers:
· Direct Bank Deposit
· Money Order
· Paypal
* International Customers: Payment via Paypal only
Shipping
Items will be shipped on every Tuesday and Friday after clear payment.
Australian via Australia Post Traceable Express Satchel with securely packed:-
* AU$10: for up to 500g;
* AU$12: for up to 3kg;
* AU$4 for second item purchased within 5 days together;
Items too large to fit in the satchel will be packed in box shipped via Australia Registered Post; AU$3 on site service fee is applicable if Cash on Pick Up is preferred;
International via Australia Post Registered International Post with securely packed:-
* AU$25: for up to 500g;
* AU$40: for up to 1kg;
Contact
We are here to assit you in every possible way to make this online shopping as an enjoyable experience. Please do not hesitate to contact us via eBay message system with any question may be arising.
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