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CWarranty By Default Covers RepairC
Warranty means we will repair your faulty item for free and send it back to you for free. Other compensation is not normally available. If an item is impossible to repair to a good working condition we will credit you instead.
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CWhen does the 12 month warranty start from? C
The warranty period begins from the receipt of the goods by the customer. For example, a product on the 365th day is covered, but a product on the 366th is no longer covered.
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CWho pays for what? C
Cost of shipping a probably faulty item back to manufacturer - China: paid by the customer, cannot be reimbursed.
Cost of import duties on the China side and restocking fees: waived, paid by the manufacturer in full.
Cost of shipping repaired item back to customer from China: paid by the manufacturer in full.
If a product cannot be repaired: your original shipping fee will be credited in addition to the original product value so you can place a new order for a brand new replacement or a different product.
Any new import duty or sales tax for the customer for the returned repaired products sent from China is their responsibility as per the usual policies.
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CIf a mistake was made, can we pay the customer's return shipping costs? C
If items received are substantially not as described, we will be able to offer full compensation depending on the details of the case, at our discretion. Our aim is for you to feel completely satisfied with your purchase.
In very rare cases where incorrect items were sent or the item description was substantially incorrect at the time you ordered it:
We might request you to accept the 'wrong' item at a much reduced price, since that can solve the question with the least hassle.
If you don't want the item then we will give you a partial refund up front, of the original shipping cost. You would use that money to ship the product back to us, and once it's received and confirmed the rest of the original money (product cost) will be credited to you.
To summarize: the shipping is refunded up front, the product price is credited later.
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CIn what situations are returns NOT offered to customers? C
The customer is solely responsible for choosing the right product, including for example the "correct" desired memory capacity; color; screen size; digital tv format; GSM band; NTSC/PAL color region - as all of these are unique SKUs on our ebay store - We will send you exactly what you order, so please read descriptions before purchasing.
Returns of your unwanted products will not be accepted.
If the delivery refuses or fails to accept delivery for any reason, including refusal to comply with customs clearance/costs or simply having an incorrect address, we accepts no liability and the customer will not be eligible for compensation.
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